Whisky, gifts & accessories Direct from the Distillery - UK delivery only

FAQs

How can I contact Customer Services?

If you want to contact Customer Services, please use one of the following options, in order of preference:
Complete the contact form located at the bottom right corner of the screen and/ or click the “Support” button.
Send an email to contact@bacardi.com
Write your query and send it to Dewar's Aberfeldy Distillery, Aberfeldy, Perthshire, PH15 2EB 
If you wish to cancel your order, please phone 01887 822010 on Monday to Friday (business hours). For any other requests, please use the methods above.

    What types of payment do you accept?
    We accept most Debit/Credit cards (Visa, Master Card, Amex).

    Do I need to register for an account before I can purchase items from your store?
    No, you do not need to register. You can checkout as guest.

    Are other items going to be added to the Dewar's Aberfeldy Distillery Online Gift Shop?
    New collections will be added Online Shop from time to time, so watch this space.

    Do you offer Personalisation?
    Certain products can be personalised with engraving for a £5 fee. Please select this option on the product page and complete the ‘Engraving’ text box underneath. Orders with personalisation may take up to 2 days longer to process before we can post them. Each bottle has different space available, so we may contact you to confirm the layout that you require.

    How do you deliver your orders?
    We use a specialist next day courier for orders to the UK mainland. Please contact us for deliveries to other areas.

    Order's will generally be dispatched the next business day (Monday to Friday).

    A signature is required from someone over 18 for all orders.

    When will I receive my order?
    Non-personalised orders are normally be shipped the next business day. Personalised orders may take an additional 2 days to prepare. We use a next day service for deliveries to the UK mainland. Please contact us for deliveries to other areas.

    How can I track my order?
    You will receive an email with tracking information when your order is shipped.

    Where do you deliver to?
    We deliver to all ares on the UK mainland.

    Do you deliver alcohol?
    Yes, we delivery alcohol. Upon receipt, you may be asked by the courier for age verification to comply with our policies.

    How do I cancel or amend my order?
    You have 14 days to cancel your order after it has arrived with you. If you have made an error please contact us as soon as possible.  
    If your order has already been handed over to the courier, please see our refund policy for further instructions.

    What if there is an issue with my order once I receive it?
    Please contact us if there is an issue with your order. If the product is damaged or faulty, we will refund you as per our refund policy.

    What are the terms of sale?
    Please check our full terms of sale located here.

    What are your terms & conditions?
    Please see our terms and conditions in full on the following page.

    What is your Privacy Policy?
    Our Privacy Policy is detailed in full here.

    What is your Cookie Policy?
    Our Cookie Policy is detailed in full here.

    How do promotional code work?
    If you have a promotional code, please enter it when prompted during checkout and it will immediately be applied to your order.

    Do you sell gift cards?
    We do not currently sell gift cards, but this functionality may be available in the future.

    Can I order by phone?
    Orders cannot be placed over the phone, so please visit our website and check out all the items we have to offer there.

     

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