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FAQs

How can I contact the team?

If you want to contact out team about your order, please use one of the following options:
Complete the contact form located at the bottom right corner of the screen and/ or click the “Support” button.
Send an email to aberfeldydistillery@dewars.com
Post to: Dewar's Aberfeldy Distillery, Aberfeldy, Perthshire, PH15 2EB 
If you wish to cancel your order, please phone 01887 822010 on Monday to Friday (business hours). For any other requests, please use the methods above.

    What types of payment do you accept?
    We accept most Debit/Credit cards (Visa, Master Card, Amex).

    Do I need to register for an account before I can purchase items from your store?
    No, you do not need to register. You can checkout as guest.

    Do you offer Personalisation?
    Certain products can be personalised with engraving or a bespoke label for a £5 fee. Please select this option on the product page and complete the ‘Engraving’ text box underneath.

    Orders with personalisation may take up to 2 days longer to process before we can post them. Each bottle has different space available, so we may contact you to confirm the layout that you require.

    How do you deliver your orders?
    We use a specialist next day courier for orders to the UK mainland. Please contact us for deliveries to other areas.

    Order's will generally be dispatched the next business day (Monday to Friday). Personalised orders may take an additional 2 days to prepare.

    A signature is required from someone over 18 for all orders.

    How do I cancel or amend my order?
    You have 14 days to cancel your order after it has arrived with you. If you have made an error please contact us as soon as possible.  
    If your order has already been handed over to the courier, please see our refund policy for further instructions.

     

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